Non-Profit Inbound Support
Looking For Inbound, Outbound, Chat or Text Support?
At AlphaTel, we understand that every donor is important. Whether they support your organization through monetary contributions, volunteer activities or being an advocate for your organization.
Our agents pride themselves on treating all callers with a high level of respect and gratitude. Our agents are dedicated and receive ongoing training to support your strategic fundraising initiatives. Our goal is to maximize the donor experience, improve conversion rates and ensure that at the end of the call your supporters feel great about their interaction with our team.
Campaigns we support:
Inbound Donor Support
Thank You Acknowledgements
Telephone Town Halls
What you can expect:
Courteous and polite interactions
Strict adherence to your scripting
Agents that are well-versed on your initiatives
Contribution ask on every call
Consistency with requesting and upgrading donor gift amount
Constant monitoring of call activity
Ongoing coaching and development
Dedicated support management
100% call recording