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AlphaTel, Inc.

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  • 2207 Concord Pike, #109
    Wilmington, DE 19803
  • 877-456-2291

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    Customer Service

    Looking For Inbound, Outbound, Chat or Text Support?

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    Experienced Customer Support

    With over 30 years of call center solution and customer care experience, we guarantee that your customers will receive exceptional, first class, courteous and polite customer service on every call.

    We understand that your customers are the core of your business. Our professional-quality, flexible customer care will help you meet the needs of your customers, maximize your results, improve organizational function and have a positive impact on your bottom line. We consistently provide exceptional customer service, promote customer satisfaction and drive customer loyalty through voice, email, text and chat.

    How we can support you:

    • 365/24/7 inbound coverage

    • Outbound ACD

    • Onsite in-house training

    • Quick start-up

    • Real-time script changes

    • Real-time lead distribution

    • Warm transfers

    • Reporting/Analytics

    What you can expect:

    • Option of Dedicated or Shared Agents

    • High conversion rates

    • Detailed reporting

    • High contact rates

    • Quality assurance

    • Ongoing coaching and development

    • Dedicated in-house support management

    • 100% call recording